User Satisfaction Survey for McAfee Home and Home Office Web SiteMcAfee Consumer Web Site User Satisfaction Survey Oct 07 V3

1

Overall, how satisfied are you with the McAfee Home and Home Office web site?

Very satisfied	Satisfied	Undecided	Dissatisfied	Very dissatisfied
*Overall, how satisfied are you with the McAfee Home and Home Office web site? Very satisfied	Satisfied	Undecided	Dissatisfied	Very dissatisfied

2

What is the main reason you came to the McAfee web site today?

What is the main reason you came to the McAfee web site today? To purchase a security product

To download an update for an existing subscription

To renew an existing subscription

For information about a security threat (e.g., a virus or hoax)

For general information about computer security (e.g., do I need Wireless protection)

To research products

To download a trial version of security software

To access support for a McAfee product

To check the status of your subscription

Other, please specify

3

How well did the web site meet your needs today?

How well did the web site meet your needs today? Better than expected

About as expected

Worse than expected

4

How many PCs are you interested in protecting?

How many PCs are you interested in protecting? 1

2

3

4

5

More than 5

5

To what extent do you agree with this statement: McAfee makes it easy for me to protect the number of PCs I want to protect?

To what extent do you agree with this statement: McAfee makes it easy for me to protect the number of PCs I want to protect? Strongly agree

Agree

Undecided

Disagree

Strongly disagree

6

To what degree did the following areas meet your expectations?

	Better than expected	Just as expected	Worse than expected	Never used
Home Page	*To what degree did the following areas meet your expectations? Home Page Better than expected	Home Page Just as expected	Home Page Worse than expected	Home Page Never used
Products Catalog Page	Products Catalog Page Better than expected	Products Catalog Page Just as expected	Products Catalog Page Worse than expected	Products Catalog Page Never used
Product Detail Page	Product Detail Page Better than expected	Product Detail Page Just as expected	Product Detail Page Worse than expected	Product Detail Page Never used
Virus Information	Virus Information Better than expected	Virus Information Just as expected	Virus Information Worse than expected	Virus Information Never used
Shopping Cart	Shopping Cart Better than expected	Shopping Cart Just as expected	Shopping Cart Worse than expected	Shopping Cart Never used
Downloads	Downloads Better than expected	Downloads Just as expected	Downloads Worse than expected	Downloads Never used
Support	Support Better than expected	Support Just as expected	Support Worse than expected	Support Never used
My Account	My Account Better than expected	My Account Just as expected	My Account Worse than expected	My Account Never used

7

Please rate how strongly you agree or disagree with how well each of the following terms describes the McAfee web site.

	Strongly agree	Agree	Undecided	Disagree	Strongly disagree
Informative	*Please rate how strongly you agree or disagree with how well each of the following terms describes the McAfee web site. Informative Strongly agree	Informative Agree	Informative Undecided	Informative Disagree	Informative Strongly disagree
Professional	Professional Strongly agree	Professional Agree	Professional Undecided	Professional Disagree	Professional Strongly disagree
Relevant	Relevant Strongly agree	Relevant Agree	Relevant Undecided	Relevant Disagree	Relevant Strongly disagree
Helpful	Helpful Strongly agree	Helpful Agree	Helpful Undecided	Helpful Disagree	Helpful Strongly disagree
Well organized	Well organized Strongly agree	Well organized Agree	Well organized Undecided	Well organized Disagree	Well organized Strongly disagree
Easy to navigate	Easy to navigate Strongly agree	Easy to navigate Agree	Easy to navigate Undecided	Easy to navigate Disagree	Easy to navigate Strongly disagree
Irritating	Irritating Strongly agree	Irritating Agree	Irritating Undecided	Irritating Disagree	Irritating Strongly disagree

8

How likely are you to recommend the McAfee web site to a friend or colleague?

9

How can we improve the McAfee web site to make it better meet your needs?

10

How often do you visit this site?

How often do you visit this site? First time

Once a year

Once a month

Once a week

Once a day

Multiple times a day

11

Overall how satisfied are you with your McAfee Security product (not the web site)?

Overall how satisfied are you with your McAfee Security product (not the web site)? Very satisfied

Satisfied

Undecided

Dissatisfied

Very dissatisfied

I don't currently use a McAfee Security product