Exit User Satisfaction Survey for McAfee web site (Please be aware this is NOT for support). Question Title * 1. Overall, how satisfied are you with the McAfee web site? Very satisfied Satisfied Undecided Dissatisfied Very dissatisfied Very satisfied Satisfied Undecided Dissatisfied Very dissatisfied Question Title * 2. What is the main reason you came to the McAfee web site today? To purchase a security product To download an update for an existing subscription To renew an existing subscription For information about a security threat (e.g., a virus or hoax) For general information about online security To research products To download a trial version of security software To access support for a McAfee product To check the status of your subscription Other, please specify Question Title * 3. How well did the web site meet your needs today? Better than expected About as expected Worse than expected Question Title * 4. How many PCs are you interested in protecting? 1 2 3 4 5 More than 5 Question Title * 5. To what extent do you agree with this statement: McAfee makes it easy for me to protect the number of PCs I want to protect? Strongly agree Agree Undecided Disagree Strongly disagree Question Title * 6. To what degree did the following areas meet your expectations? Better than expected Just as expected Worse than expected Never used Home Page Home Page Better than expected Home Page Just as expected Home Page Worse than expected Home Page Never used Products Catalog Page Products Catalog Page Better than expected Products Catalog Page Just as expected Products Catalog Page Worse than expected Products Catalog Page Never used Product Detail Page Product Detail Page Better than expected Product Detail Page Just as expected Product Detail Page Worse than expected Product Detail Page Never used Virus Information Virus Information Better than expected Virus Information Just as expected Virus Information Worse than expected Virus Information Never used Shopping Cart Shopping Cart Better than expected Shopping Cart Just as expected Shopping Cart Worse than expected Shopping Cart Never used Downloads Downloads Better than expected Downloads Just as expected Downloads Worse than expected Downloads Never used Support Support Better than expected Support Just as expected Support Worse than expected Support Never used My Account My Account Better than expected My Account Just as expected My Account Worse than expected My Account Never used Question Title * 7. Please rate how strongly you agree or disagree with how well each of the following terms describes the McAfee web site. Strongly agree Agree Undecided Disagree Strongly disagree Informative Informative Strongly agree Informative Agree Informative Undecided Informative Disagree Informative Strongly disagree Professional Professional Strongly agree Professional Agree Professional Undecided Professional Disagree Professional Strongly disagree Relevant Relevant Strongly agree Relevant Agree Relevant Undecided Relevant Disagree Relevant Strongly disagree Helpful Helpful Strongly agree Helpful Agree Helpful Undecided Helpful Disagree Helpful Strongly disagree Well organized Well organized Strongly agree Well organized Agree Well organized Undecided Well organized Disagree Well organized Strongly disagree Easy to navigate Easy to navigate Strongly agree Easy to navigate Agree Easy to navigate Undecided Easy to navigate Disagree Easy to navigate Strongly disagree Irritating Irritating Strongly agree Irritating Agree Irritating Undecided Irritating Disagree Irritating Strongly disagree Question Title * 8. How likely are you to recommend the McAfee web site to a friend or colleague? 1 (Not at all likely) 2 3 4 5 (Neutral) 6 7 8 9 10 (Extremely likely) Question Title * 9. How can we improve the McAfee web site to make it better meet your needs? Question Title * 10. How often do you visit this site? First time Once a year Once a month Once a week Once a day Multiple times a day Question Title * 11. Overall how satisfied are you with your McAfee Security product (not the web site)? Very satisfied Satisfied Undecided Dissatisfied Very dissatisfied I don't currently use a McAfee Security product Submit
