ROTR Online Customer SurveyWebsite Service Survey

1

Please rate your overall satisfaction with the ordering process ONLINE?

Poor	Fair	Average	Good	Excellent	N/A
*Please rate your overall satisfaction with the ordering process ONLINE? Poor	Fair	Average	Good	Excellent	N/A

2

Was your food delivered at or before the time you were quoted?

Was your food delivered at or before the time you were quoted? Yes

No

3

Were you satisfied with the delivery time you were quoted?

Poor	Fair	Average	Good	Excellent
*Were you satisfied with the delivery time you were quoted? Poor	Fair	Average	Good	Excellent

4

Was your delivery driver polite and helpful?

Poor	Fair	Average	Good	Excellent
*Was your delivery driver polite and helpful? Poor	Fair	Average	Good	Excellent

5

Were all of the items on your receipt included with your order?

Were all of the items on your receipt included with your order? Yes

No

6

How would you rate the overall temperature of the food?

Poor	Fair	Average	Good	Excellent
*How would you rate the overall temperature of the food? Poor	Fair	Average	Good	Excellent

7

*How would you rate your overall Restaurants on the Run experience?

Poor	Fair	Average	Good	Excellent
*How would you rate your overall Restaurants on the Run experience? Poor	Fair	Average	Good	Excellent

8

Was your order delivered to your:

Was your order delivered to your: Business

Residence

Hotel

9

Given your experience with our service, will you be using us again soon?

Given your experience with our service, will you be using us again soon? Yes

No

Why or why not?

10

*How likely are you to refer Restaurants on the Run to a colleague or friend?

Extremely Unlikely	2	3	4	Neutral	6	7	8	9	Extremely Likely
*How likely are you to refer Restaurants on the Run to a colleague or friend? Extremely Unlikely	2	3	4	Neutral	6	7	8	9	Extremely Likely

11

Did you enroll in our free Rewards Program?

Did you enroll in our free Rewards Program? Yes

No

If No, why not?

12

What area do you order most of your food from?

What area do you order most of your food from? Orange County

Los Angeles

San Diego

Las Vegas

Inland Empire

Seattle

San Francisco

13

Do you use our service for? (you may click more than one)

Do you use our service for? (you may click more than one) Breakfast Catering

Lunch

Dinner

14

How did you hear of our service?

How did you hear of our service? Menu Guide in Restaurant

Friend/Referral

Mailing

Web Site Link

Yellow Pages

Corporate Sales Representative

Print Advertisment

Called Restaurant

Radio Commercial

Other, Please Specify

15

Do you have any additional feedback or comments about our service?

16

*What is your e-mail address? (required)

What is your e-mail address? (required)

17

What is your order number associated with this survey? (optional)