*Your Opinion Counts* Survey

As an ISO-9001 certified company, SICK strives for continuous improvement. We are interested in your feedback on your experience in doing business with SICK. Please answer any of the following questions that you feel are pertinent to your experience. Thanks very much for your time.

1

When considering the SICK North America website (www.sickusa.com), how would you rate the following attributes?

	Excellent	Fair	Poor	Not Applicable
Search and Navigation	* When considering the SICK North America website (www.sickusa.com), how would you rate the following attributes? Search and Navigation Excellent	Search and Navigation Fair	Search and Navigation Poor	Search and Navigation Not Applicable
Content and Information	Content and Information Excellent	Content and Information Fair	Content and Information Poor	Content and Information Not Applicable
Visual Appeal	Visual Appeal Excellent	Visual Appeal Fair	Visual Appeal Poor	Visual Appeal Not Applicable

2

Regarding our customer service, please rate the following attributes:

	Excellent	Fair	Poor	Not Applicable
Promptness in handling calls	* Regarding our customer service, please rate the following attributes: Promptness in handling calls Excellent	Promptness in handling calls Fair	Promptness in handling calls Poor	Promptness in handling calls Not Applicable
Responsiveness to issue	Responsiveness to issue Excellent	Responsiveness to issue Fair	Responsiveness to issue Poor	Responsiveness to issue Not Applicable

3

Regarding our technical service, please rate the following attributes:

	Excellent	Fair	Poor	Not Applicable
Ability to understand technical issue	* Regarding our technical service, please rate the following attributes: Ability to understand technical issue Excellent	Ability to understand technical issue Fair	Ability to understand technical issue Poor	Ability to understand technical issue Not Applicable
Quality of assistance received	Quality of assistance received Excellent	Quality of assistance received Fair	Quality of assistance received Poor	Quality of assistance received Not Applicable
Ability to solve problem	Ability to solve problem Excellent	Ability to solve problem Fair	Ability to solve problem Poor	Ability to solve problem Not Applicable

4

Regarding the quality of our products, please rate the following attributes:

	Excellent	Fair	Poor	Not Applicable
Overall quality of SICK products	* Regarding the quality of our products, please rate the following attributes: Overall quality of SICK products Excellent	Overall quality of SICK products Fair	Overall quality of SICK products Poor	Overall quality of SICK products Not Applicable
Ability to meet application needs	Ability to meet application needs Excellent	Ability to meet application needs Fair	Ability to meet application needs Poor	Ability to meet application needs Not Applicable
Effectiveness in corrective action taken	Effectiveness in corrective action taken Excellent	Effectiveness in corrective action taken Fair	Effectiveness in corrective action taken Poor	Effectiveness in corrective action taken Not Applicable

5

Please describe your experience in more detail here:

6

Would you like to be contacted by SICK to discuss this issue or some other issue?

Yes

No

7

If you checked "yes" above, please complete the contact information below.

If you checked "no" above, we will not contact you. However, we would appreciate if you could provide the below information for our reference purposes only.

If you checked "yes" above, please complete the contact information below. If you checked "no" above, we will not contact you. However, we would appreciate if you could provide the below information for our reference purposes only. Name
Company
Address
City
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Zip
Phone
Fax
E-Mail

Thank you for you comments!