Door to Door Storage and Moving SurveyDoor to Door Storage and Moving Survey

Door to Door is committed to providing a quality consumer experience. We understand the excitement and stress that comes with the move or storage of your belongings. Please give us your opinion on how we are doing by taking a few minutes to complete this survey. We want to serve you, and other customers, better.

1. What life event created your need for moving and/or storage? (check all that apply)

What life event created your need for moving and/or storage? (check all that apply) Needed more room

Moving to/from school

Job Transfer

Move to smaller house/apartment

Moving in with someone

Extended travel

Someone moving in with you

Marriage

Retirement

Other, please specify

2. Who else did you consider using for your moving & storage? (check all that apply)

Who else did you consider using for your moving & storage? (check all that apply) Pack Rat

PODS

ABF - UPack

U-Haul

Public Storage

Smart Box

Big Box

Local moving & storage company

Other, please specify

3. How much did Door to Door help relieve some of the stress associated with this life event?

Not at all	Not very much	Neutral	A little	Very much
*How much did Door to Door help relieve some of the stress associated with this life event? Not at all	Not very much	Neutral	A little	Very much

4. Overall, how satisfied were you with your experience with Door to Door?

Not Satisfied at all	Not Satisfied	Neutral	Satisfied	Extremely Satisfied
*Overall, how satisfied were you with your experience with Door to Door? Not Satisfied at all	Not Satisfied	Neutral	Satisfied	Extremely Satisfied

5. Please rate these factors in terms of IMPORTANCE to your moving & storage decision:

	Not Important		Neutral		Very Important
Price	*Please rate these factors in terms of IMPORTANCE to your moving & storage decision: Price Not Important	Price	Price Neutral	Price	Price Very Important
Security	Security Not Important	Security	Security Neutral	Security	Security Very Important
Location of storage center	Location of storage center Not Important	Location of storage center	Location of storage center Neutral	Location of storage center	Location of storage center Very Important
Access to your belongings	Access to your belongings Not Important	Access to your belongings	Access to your belongings Neutral	Access to your belongings	Access to your belongings Very Important
Reputation of the company	Reputation of the company Not Important	Reputation of the company	Reputation of the company Neutral	Reputation of the company	Reputation of the company Very Important
Overall value	Overall value Not Important	Overall value	Overall value Neutral	Overall value	Overall value Very Important
Flexibility of pick up and delivery on your schedule	Flexibility of pick up and delivery on your schedule Not Important	Flexibility of pick up and delivery on your schedule	Flexibility of pick up and delivery on your schedule Neutral	Flexibility of pick up and delivery on your schedule	Flexibility of pick up and delivery on your schedule Very Important
Exceptional customer service	Exceptional customer service Not Important	Exceptional customer service	Exceptional customer service Neutral	Exceptional customer service	Exceptional customer service Very Important
Knowledge of sales staff	Knowledge of sales staff Not Important	Knowledge of sales staff	Knowledge of sales staff Neutral	Knowledge of sales staff	Knowledge of sales staff Very Important
Friendliness of sales staff	Friendliness of sales staff Not Important	Friendliness of sales staff	Friendliness of sales staff Neutral	Friendliness of sales staff	Friendliness of sales staff Very Important

6. Please rate YOUR SATISFACTION with Door to Door on these factors:

	Not satisfied at all		Neutral		Very Satisfied
Price	*Please rate YOUR SATISFACTION with Door to Door on these factors: Price Not satisfied at all	Price	Price Neutral	Price	Price Very Satisfied
Security	Security Not satisfied at all	Security	Security Neutral	Security	Security Very Satisfied
Location of storage center	Location of storage center Not satisfied at all	Location of storage center	Location of storage center Neutral	Location of storage center	Location of storage center Very Satisfied
Access to your belongings	Access to your belongings Not satisfied at all	Access to your belongings	Access to your belongings Neutral	Access to your belongings	Access to your belongings Very Satisfied
Reputation of the company	Reputation of the company Not satisfied at all	Reputation of the company	Reputation of the company Neutral	Reputation of the company	Reputation of the company Very Satisfied
Overall value	Overall value Not satisfied at all	Overall value	Overall value Neutral	Overall value	Overall value Very Satisfied
Flexibility of pick up and delivery on your schedule	Flexibility of pick up and delivery on your schedule Not satisfied at all	Flexibility of pick up and delivery on your schedule	Flexibility of pick up and delivery on your schedule Neutral	Flexibility of pick up and delivery on your schedule	Flexibility of pick up and delivery on your schedule Very Satisfied
Exceptional customer service	Exceptional customer service Not satisfied at all	Exceptional customer service	Exceptional customer service Neutral	Exceptional customer service	Exceptional customer service Very Satisfied
Knowledge of sales staff	Knowledge of sales staff Not satisfied at all	Knowledge of sales staff	Knowledge of sales staff Neutral	Knowledge of sales staff	Knowledge of sales staff Very Satisfied
Friendliness of sales staff	Friendliness of sales staff Not satisfied at all	Friendliness of sales staff	Friendliness of sales staff Neutral	Friendliness of sales staff	Friendliness of sales staff Very Satisfied

7. Did our online quote help you in your decision to use Door to Door?

Did our online quote help you in your decision to use Door to Door? Yes

No

Somewhat

I did not receive an online quote

8. What Door to Door service did you use?

What Door to Door service did you use? Storage

Moving

Both