Lake County Courthouse SurveyLake County Courthouse Survey

1. Have you used the courts in Lake County within the past five years?

Have you used the courts in Lake County within the past five years? Yes

No

2. If so, what courthouse(s) served you?

If so, what courthouse(s) served you? Lakeport

Clearlake

Family Law Annex

3. What is the distance from your home to the following courts?

What is the distance from your home to the following courts? Lakeport
Clearlake
Family Law Annex

4. When you used the courts, how did you take part?

When you used the courts, how did you take part? Party

Juror

Attorney

Witness

Observer

Victim

Other, please specify

5. What kind of case was it?

What kind of case was it? Civil

Family Law

Probate

Criminal

Small Claims

Traffic

Juvenile

Other, please specify

6. Have you ever felt threatened for your physical safety while using court facilities?

Have you ever felt threatened for your physical safety while using court facilities? Yes

No

7. How would you rate the Lakeport courthouse?

	Good	Fair	Poor
Facilities overall	*How would you rate the Lakeport courthouse? Facilities overall Good	Facilities overall Fair	Facilities overall Poor
Parking	Parking Good	Parking Fair	Parking Poor
Location	Location Good	Location Fair	Location Poor
Information regarding court process and procedures	Information regarding court process and procedures Good	Information regarding court process and procedures Fair	Information regarding court process and procedures Poor
Accommodation of special needs	Accommodation of special needs Good	Accommodation of special needs Fair	Accommodation of special needs Poor
Services from staff	Services from staff Good	Services from staff Fair	Services from staff Poor

8. How would you rate the Clearlake courthouse?

	Good	Fair	Poor
Facilities overall	*How would you rate the Clearlake courthouse? Facilities overall Good	Facilities overall Fair	Facilities overall Poor
Parking	Parking Good	Parking Fair	Parking Poor
Location	Location Good	Location Fair	Location Poor
Information regarding court process and procedures	Information regarding court process and procedures Good	Information regarding court process and procedures Fair	Information regarding court process and procedures Poor
Accommodation of special needs	Accommodation of special needs Good	Accommodation of special needs Fair	Accommodation of special needs Poor
Services from staff	Services from staff Good	Services from staff Fair	Services from staff Poor

9. Please rate the items listed below according to how they would make your use of the Lakeport courthouse easier:

	Very Helpful	Helpful	Not Helpful
More Courtrooms	*Please rate the items listed below according to how they would make your use of the Lakeport courthouse easier: More Courtrooms Very Helpful	More Courtrooms Helpful	More Courtrooms Not Helpful
Available Parking	Available Parking Very Helpful	Available Parking Helpful	Available Parking Not Helpful
Victim/Witness waiting room	Victim/Witness waiting room Very Helpful	Victim/Witness waiting room Helpful	Victim/Witness waiting room Not Helpful
Secure facility (metal detector, search)	Secure facility (metal detector, search) Very Helpful	Secure facility (metal detector, search) Helpful	Secure facility (metal detector, search) Not Helpful
Jury assembly room	Jury assembly room Very Helpful	Jury assembly room Helpful	Jury assembly room Not Helpful
Attorney/client conference room	Attorney/client conference room Very Helpful	Attorney/client conference room Helpful	Attorney/client conference room Not Helpful
Services from court staff	Services from court staff Very Helpful	Services from court staff Helpful	Services from court staff Not Helpful
Legal assistance	Legal assistance Very Helpful	Legal assistance Helpful	Legal assistance Not Helpful
Information regarding court process and procedures	Information regarding court process and procedures Very Helpful	Information regarding court process and procedures Helpful	Information regarding court process and procedures Not Helpful
Accomodation of special needs	Accomodation of special needs Very Helpful	Accomodation of special needs Helpful	Accomodation of special needs Not Helpful

10. Please rate the items listed below according to how they would make your use of the Clearlake courthouse easier:

	Very Helpful	Helpful	Not Helpful
More Courtrooms	*Please rate the items listed below according to how they would make your use of the Clearlake courthouse easier: More Courtrooms Very Helpful	More Courtrooms Helpful	More Courtrooms Not Helpful
Available Parking	Available Parking Very Helpful	Available Parking Helpful	Available Parking Not Helpful
Victim/Witness waiting room	Victim/Witness waiting room Very Helpful	Victim/Witness waiting room Helpful	Victim/Witness waiting room Not Helpful
Secure facility (metal detector, search)	Secure facility (metal detector, search) Very Helpful	Secure facility (metal detector, search) Helpful	Secure facility (metal detector, search) Not Helpful
Jury assembly room	Jury assembly room Very Helpful	Jury assembly room Helpful	Jury assembly room Not Helpful
Attorney/client conference room	Attorney/client conference room Very Helpful	Attorney/client conference room Helpful	Attorney/client conference room Not Helpful
Services from court staff	Services from court staff Very Helpful	Services from court staff Helpful	Services from court staff Not Helpful
Legal assistance	Legal assistance Very Helpful	Legal assistance Helpful	Legal assistance Not Helpful
Information regarding court process and procedures	Information regarding court process and procedures Very Helpful	Information regarding court process and procedures Helpful	Information regarding court process and procedures Not Helpful
Accomodation of special needs	Accomodation of special needs Very Helpful	Accomodation of special needs Helpful	Accomodation of special needs Not Helpful

11. What was the most positive aspect of your court experience?

What was the most positive aspect of your court experience?

12. What was the most negative aspect of your court experience?

What was the most negative aspect of your court experience?

13. How would you improve your negative experience?

How would you improve your negative experience?

14. Did you find the court's facilities satisfactory?

Did you find the court's facilities satisfactory? Yes

No

15. Were you given an adequate length of time to accomplish your business with the court?

Were you given an adequate length of time to accomplish your business with the court? Yes

No

16. If we have overlooked any issue or concern you believe is important, please comment below:

If we have overlooked any issue or concern you believe is important, please comment below: