Client Satisfaction Survey

1
*Client Information
2

Have you used our services before?

3

Please choose the UL location your work was performed at:

4

Please indicate who your UL contact person is.

We appreciate your time in rating the service provided to you by UL. If you feel an item does not apply to you, or that you cannot give a fair evaluation on a particular item, feel free to leave it blank and go on to the next question.
5

Quotations and proposals are delivered in a timely manner?

Strongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly Disagree
.
6

Communications (i.e, phone; email messages) are responded to in a timely manner?

Strongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly Disagree
.
7

Reports are delivered within the agreed time frame?

Strongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly Disagree
.
8

Reports content reflects your request?

Strongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly Disagree
.
9

You are notified if delays occur?

Strongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly Disagree
.
10

Reports are accurate and through?

Strongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly Disagree
.
11

Information requested is easy to understand?

Strongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly Disagree
.
12

UL personnel are professional and courteous (please identify the name of personnel in the comment section below)?

Strongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly Disagree
.
13

Technical knowledge and capabilities meet your needs?

Strongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly Disagree
.
14

Invoices are accurate and easy to read?

Strongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly Disagree
.
15

Were the services you received considered a good value for the cost?

Strongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly Disagree
.
16

The quality of UL's services is superior to other labs you use?

Strongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly Disagree
.
17

Overall, you are satisfied with the services provided by UL

Strongly AgreeAgreeNeither Agree nor DisagreeDisagreeStrongly Disagree
.
18

Would you use our services again?  Please comment.

19

Would you refer our services to others?  Please comment.