Client Satisfaction Survey
Have you used our services before?
Please choose the UL location your work was performed at:
Please indicate who your UL contact person is.
Quotations and proposals are delivered in a timely manner?
Communications (i.e, phone; email messages) are responded to in a timely manner?
Reports are delivered within the agreed time frame?
Reports content reflects your request?
You are notified if delays occur?
Reports are accurate and through?
Information requested is easy to understand?
UL personnel are professional and courteous (please identify the name of personnel in the comment section below)?
Technical knowledge and capabilities meet your needs?
Invoices are accurate and easy to read?
Were the services you received considered a good value for the cost?
The quality of UL's services is superior to other labs you use?
Overall, you are satisfied with the services provided by UL
Would you use our services again? Please comment.
Would you refer our services to others? Please comment.