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Customer and Claim Service Survey

1.

Policyholder Name:

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2.

Claim Number:

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3.

Adjuster Name:

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4.

Reporting my claim was a simple easy process

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5.

Your adjuster contacted me promptly

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6.

Your adjuster was responsive to my needs

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7.

Your claim personnel responded promptly to my questions

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8.

Your adjuster exhibited skill and experience in handling my claim

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9.

I received enough information to understand the claims process

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10.

Your support staff was courteous and responsive to my needs

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11.

The overall service met my expectations

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12.

On a scale from 1-10 how likely are you to recommend SFIC to family and friends?

Not likely to recommend2Somewhat unlikely4Neither likely nor unlikely67Somewhat likely9Very likely to recommend
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13.

How can we improve our service?

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14.

What's most important to you when it comes to your homeowner's insurance company?