Hope Network Transportation Stakeholder SurveyHope Network Transportation Stakeholder Survey

1

When calling Hope Network Transportation Customer Care (Dispatch), how do you rate our friendliness?

Poor	Fair	Good	Excellent
* When calling Hope Network Transportation Customer Care (Dispatch), how do you rate our friendliness? Poor	Fair	Good	Excellent

2

When calling Hope Network Transportation Customer Care (Dispatch), how do you rate our professionalism?

Poor	Fair	Good	Excellent
*When calling Hope Network Transportation Customer Care (Dispatch), how do you rate our professionalism? Poor	Fair	Good	Excellent

3

When calling Hope Network Transportation Customer Care (Dispatch), how do you rate our responsiveness?

Poor	Fair	Good	Excellent
*When calling Hope Network Transportation Customer Care (Dispatch), how do you rate our responsiveness? Poor	Fair	Good	Excellent

4

Would you like to make any additional comments about our Customer Care Center (Dispatch)?

5

In observing or interacting with our drivers, how do you rate their friendliness?

Poor	Fair	Good	Excellent
* In observing or interacting with our drivers, how do you rate their friendliness? Poor	Fair	Good	Excellent

6

In observing or interacting with our drivers, how do you rate their treatment of passengers?

Poor	Fair	Good	Excellent
*In observing or interacting with our drivers, how do you rate their treatment of passengers? Poor	Fair	Good	Excellent

7

In observing or interacting with our drivers, how do you rate their concern for passenger safety?

Poor	Fair	Good	Excellent
*In observing or interacting with our drivers, how do you rate their concern for passenger safety? Poor	Fair	Good	Excellent

8

In observing or interacting with our drivers, how do you rate their professionalism?

Poor	Fair	Good	Excellent
*In observing or interacting with our drivers, how do you rate their professionalism? Poor	Fair	Good	Excellent

9

Would you like to make any additional comments about our drivers?

10

How do you rate our vehicles exterior cleanliness?

Poor	Fair	Good	Excellent
* How do you rate our vehicles exterior cleanliness? Poor	Fair	Good	Excellent

11

How do you rate our vehicles interior cleanliness?

Poor	Fair	Good	Excellent
*How do you rate our vehicles interior cleanliness? Poor	Fair	Good	Excellent

12

How do you rate our vehicles in accessibility for the passengers?

Poor	Fair	Good	Excellent
*How do you rate our vehicles in accessibility for the passengers? Poor	Fair	Good	Excellent

13

Would you like to make any additional comments about our vehicles?

14

Please rate Hope Network Transportation in value for your money.

Poor	Fair	Good	Excellent
* Please rate Hope Network Transportation in value for your money. Poor	Fair	Good	Excellent

15

Please rate Hope Network Transportation in increasing access or participation in your program.

Poor	Fair	Good	Excellent
* Please rate Hope Network Transportation in increasing access or participation in your program. Poor	Fair	Good	Excellent

16

Would you like to make any additional comments about Hope Network Transportation?

17

*

Please supply us with the name of your company/organziation.

18

If you would like one of our managers to contact you regarding this survey, or if you would like to discuss an additional topic, please supply us with the following:

If you would like one of our managers to contact you regarding this survey, or if you would like to discuss an additional topic, please supply us with the following: Name
Address 1
Address 2
City/Town
State/Province
Zip/Postal Code
Phone
Email Address