Member Exit Survey v1.5

At the YMCA, we believe in providing our members with a positive experience. We're sorry to hear you have cancelled your membership with our YMCA and hope that you will consider rejoining in the future. To help us understand your reasons for leaving, we would like to get your opinion on the following statements.

1

*Please tell us which Membership Centre you use the most:

Please tell us which Membership Centre you use the most:

2

Originally, I joined the YMCA...

To lose weight

To feel better about myself

To get fit

To meet people

To become stronger

To reduce stress

Because I was invited by a friend

Because it was recommended by my physician

Other, please specify

3

I choose to cancel my membership because...

I can't afford my membership

I'm not seeing any changes in my body.

I don't know what I'm doing.

I have to take care of the kids and family.

I have difficulty sticking to an exercise routine.

I feel intimidated and uncomfortable.

I can't seem to stay motivated.

I don't have the time.

I really don't like to exercise.

Other, please specify

4

I have been a member of the YMCA:

Less than a month

1 to 6 months

6 months to 1 year

1 to 3 years

Over 3 years

5

Overall, I was satisfied with my YMCA experience.

Strongly Agree	Agree	Neither Agree or Disagree	Disagree	Strongly Disagree
* Overall, I was satisfied with my YMCA experience. Strongly Agree	Agree	Neither Agree or Disagree	Disagree	Strongly Disagree

6

YMCA staff and volunteers were available to help me.

YMCA staff and volunteers were available to help me. Yes

No

7

Staff were help me meet my goals and follow up on progress.

Staff were help me meet my goals and follow up on progress. Yes

No

8

I would consider joining the YMCA again in the future.

Strongly Agree	Agree	Neither Agree or Disagree	Disagree	Strongly Disagree
* I would consider joining the YMCA again in the future. Strongly Agree	Agree	Neither Agree or Disagree	Disagree	Strongly Disagree

9

I would consider re-joining the YMCA if...

10

Is there anything you would like us to know about your YMCA experience that was not already asked in the survey?

11

If you would like to be contacted about your YMCA experience, please leave your name, phone number and the best time to contact you below.

If you would like to be contacted about your YMCA experience, please leave your name, phone number and the best time to contact you below. Name
Phone
Day/Time

Thank you for your time and comments. We care about your experience at the YMCA and will use your feedback to improve our programs and services.