The South Metro Fire Rescue Authority Life Safety Bureau is in the process of evaluating how to effectively increase customer service to our external customers. We are seeking your assistance by providing us with input and/or feedback so we may measure what programs are effective and what processes need to be modified to become more efficient. Please answer candidly - your participation is strictly confidential. Please take a moment to complete this survey to assist the South Metro Fire Rescue Authority Life Safety Bureau to improve its service to our community. We thank you in advance for your participation. Survey

1

What is your impression of the South Metro Fire Rescue Authority Life Safety Bureau?

2

In what capacity did you use the South Metro Fire Rescue Authority Life Safety Bureau and how would you rate your satisfaction?

	Poor	Fair	Good	Excellent	N/A
Plan Review (Standard)/Obtaining a Permit	* In what capacity did you use the South Metro Fire Rescue Authority Life Safety Bureau and how would you rate your satisfaction? Plan Review (Standard)/Obtaining a Permit Poor	Plan Review (Standard)/Obtaining a Permit Fair	Plan Review (Standard)/Obtaining a Permit Good	Plan Review (Standard)/Obtaining a Permit Excellent	Plan Review (Standard)/Obtaining a Permit N/A
Additional Comment
Over-The-Counter Plan Review/Obtaining a Permit	Over-The-Counter Plan Review/Obtaining a Permit Poor	Over-The-Counter Plan Review/Obtaining a Permit Fair	Over-The-Counter Plan Review/Obtaining a Permit Good	Over-The-Counter Plan Review/Obtaining a Permit Excellent	Over-The-Counter Plan Review/Obtaining a Permit N/A
Additional Comment
New Construction Inspection	New Construction Inspection Poor	New Construction Inspection Fair	New Construction Inspection Good	New Construction Inspection Excellent	New Construction Inspection N/A
Additional Comment
Annual Fire Inspection	Annual Fire Inspection Poor	Annual Fire Inspection Fair	Annual Fire Inspection Good	Annual Fire Inspection Excellent	Annual Fire Inspection N/A
Additional Comment
Hazardous Materials Review/Inspection	Hazardous Materials Review/Inspection Poor	Hazardous Materials Review/Inspection Fair	Hazardous Materials Review/Inspection Good	Hazardous Materials Review/Inspection Excellent	Hazardous Materials Review/Inspection N/A
Additional Comment
Other	Other Poor	Other Fair	Other Good	Other Excellent	Other N/A
Additional Comment

3

Are the services provided by the South Metro Fire Rescue Authority Life Safety Bureau completed in a timely manner?

Yes

No

Please explain:

4

Was our staff responsive to your questions and concerns and did they work with you in a collaborative manner to resolve issues?

Yes

No

Please explain and include specific details:

5

Were you able to easily locate information pertaining to the South Metro Fire Rescue Authority Life Safety Bureau services on our website (i.e., submittal requirements, fees, plan review application, etc.)?

Yes

No

If "No", please provide suggestions:

6

Are there services you think the South Metro Fire Rescue Authority Life Safety Bureau performs that are unnecessary?

Yes

No

Please explain:

7

If you were to modify any process(es) currently utilized by the South Metro Fire Rescue Authority Life Safety Bureau, what process(es) would it be and what modification(s) would you propose?

8

Please provide an evaluation of your overall experience with the South Metro Fire Rescue Life Safety Bureau.

	Poor	Fair	Good	Excellent
	* Please provide an evaluation of your overall experience with the South Metro Fire Rescue Life Safety Bureau. Poor	Fair	Good	Excellent

9

Please feel free to provide any additional comments regarding our services. If you wish to be contacted directly, provide your name and the best way to contact you.