Client and Pet Satisfaction SurveyClient and Pet Satisfaction Survey (1)

1

How long have you used Integrity Pet Services?

How long have you used Integrity Pet Services? Less than 1 month

1 to 6 months

6 months to 1 year

1 to 3 years

Over 3 years

Never used

2

How often do you use our services?

How often do you use our services? Once/week or more

2 to 3 times/month

Once/month

Less than once/month

Never used

3

Overall, how satisfied are you with Integrity Pet Services?

	Very Dissatisfied	Dissatisfied	Neither Satisfied nor Dissatisfied	Satisfied	Very Satisfied
	*Overall, how satisfied are you with Integrity Pet Services? Very Dissatisfied	Dissatisfied	Neither Satisfied nor Dissatisfied	Satisfied	Very Satisfied

4

Compared to kennels and doggie day cares, Integrity Pet Services is...

Compared to kennels and doggie day cares, Integrity Pet Services is... Much better

Better

About the same

Worse

Much worse

Don't know

Never used

5

Will you use Integrity Pet Services again?

Will you use Integrity Pet Services again? Definitely

Probably

Not sure

Probably not

Definitely not

6

Would you recommend Integrity Pet Services to others?

Would you recommend Integrity Pet Services to others? Definitely

Probably

Not sure

Probably not

Definitely not

Never Used

7

For our services how satisfied are you on a 1-5 scale where (1) means "Very Dissatisfied" and (5) is "Very Satisfied"? Select "N/A" if don't know or never used.

	Very Dissatisfied	Dissatisfied	Neither Satisfied nor Dissatisfied	Satisfied	Very Satisfied	N/A
Scheduling and Paying Online	*For our services how satisfied are you on a 1-5 scale where (1) means "Very Dissatisfied" and (5) is "Very Satisfied"? Select "N/A" if don't know or never used. Scheduling and Paying Online Very Dissatisfied	Scheduling and Paying Online Dissatisfied	Scheduling and Paying Online Neither Satisfied nor Dissatisfied	Scheduling and Paying Online Satisfied	Scheduling and Paying Online Very Satisfied	Scheduling and Paying Online N/A
Additional Comment
Value for the Price	Value for the Price Very Dissatisfied	Value for the Price Dissatisfied	Value for the Price Neither Satisfied nor Dissatisfied	Value for the Price Satisfied	Value for the Price Very Satisfied	Value for the Price N/A
Additional Comment
Competence of Office Staff	Competence of Office Staff Very Dissatisfied	Competence of Office Staff Dissatisfied	Competence of Office Staff Neither Satisfied nor Dissatisfied	Competence of Office Staff Satisfied	Competence of Office Staff Very Satisfied	Competence of Office Staff N/A
Additional Comment
Pet Sitter Performance	Pet Sitter Performance Very Dissatisfied	Pet Sitter Performance Dissatisfied	Pet Sitter Performance Neither Satisfied nor Dissatisfied	Pet Sitter Performance Satisfied	Pet Sitter Performance Very Satisfied	Pet Sitter Performance N/A
Additional Comment
Quality and Consistency of Updates	Quality and Consistency of Updates Very Dissatisfied	Quality and Consistency of Updates Dissatisfied	Quality and Consistency of Updates Neither Satisfied nor Dissatisfied	Quality and Consistency of Updates Satisfied	Quality and Consistency of Updates Very Satisfied	Quality and Consistency of Updates N/A
Additional Comment
Friendliness of Office Staff	Friendliness of Office Staff Very Dissatisfied	Friendliness of Office Staff Dissatisfied	Friendliness of Office Staff Neither Satisfied nor Dissatisfied	Friendliness of Office Staff Satisfied	Friendliness of Office Staff Very Satisfied	Friendliness of Office Staff N/A
Additional Comment
Pet Sitter Timeliness	Pet Sitter Timeliness Very Dissatisfied	Pet Sitter Timeliness Dissatisfied	Pet Sitter Timeliness Neither Satisfied nor Dissatisfied	Pet Sitter Timeliness Satisfied	Pet Sitter Timeliness Very Satisfied	Pet Sitter Timeliness N/A
Additional Comment
Quality of Services Offered	Quality of Services Offered Very Dissatisfied	Quality of Services Offered Dissatisfied	Quality of Services Offered Neither Satisfied nor Dissatisfied	Quality of Services Offered Satisfied	Quality of Services Offered Very Satisfied	Quality of Services Offered N/A
Additional Comment

8

Is there anything you would like to tell Integrity Pet Services about the services you used that was not already asked in the survey? Please type answer in space provided below.

9

Thank you for completing this survey!

To redeem your $10 discount, please mention "Zoomerang" to our office staff when you schedule your next appointment.

Thank you for completing this survey! To redeem your $10 discount, please mention "Zoomerang" to our office staff when you schedule your next appointment. Name
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