GRCC Purchasing Department

Supplier Survey

Summer 2011

1
Please rate each statement below.
Strongly DisagreeDisagreeAgreeStrongly AgreeN/A
The Purchasing Department staff interacts with suppliers in a professional manner.
The Purchasing Department staff demonstrates the expertise required to address my needs.
The Purchasing Department provides reliable and responsive service to suppliers.
I feel that my contacts/inquiries are important to the Purchasing Staff.
The Purchasing Department webpage (www.grcc.edu/purchasing) is a excellent resource for Purchasing information.
Requested information from the Purchasing Department is accurate. (Bid Tabs, FOIAs, RFP/Q Addendums, etc.)
Requested information from the Purchasing Department is provided promptly.(Bid Tabs, FOIAs, RFP/Q Addendums, etc).
The Shipping and Receiving Department reacts with supplier delivery staff in a professional manner.
I understand the way in which Grand Rapids Community College procures goods and services (POs, Procards, Verbal Orders, etc)
Grand Rapids Community College is ethical with regard to inclusiveness of all supplier categories and awards business fairly.
The bid (RFP/Q) process at Grand Rapids Community College is fair and consistent with other public higher education institutions.
RFP/Q opportunities at Grand Rapids Community College are advertised openly and readily accessible.
The requirements stated in the RFP/Qs, including the submittal instructions are easy to understand and follow.
The sealed bid opening process is conducted in an open (transparent), fair and professional manner.
Our company is aware of GrandRapids Community College's implementation Bid4Michigan.com - www.Bid4Michigan.com.
Our company is supportive of Grand Rapids Community College's implementation Bid4Michigan.com - www.Bid4Michigan.com.
Purchasing staff arrives fully prepared for pre-bid meetings.
Grand Rapids Community College honors payment terms, paying invoices in a timely manner.
Our company is aware of Grand Rapids Community College’s implementation of the Micro Local Business Enterprise Policy.
Our company is supportive of Grand Rapids Community College’s implementation of the Micro Local Business Enterprise Policy.
Grand Rapids Community College Purchasing Policy is concise, fair, and easy to understand,
Grand Rapids Community College Purchasing Policy is readily available.
I have the opportunity to make suggestions that are considered in GRCC's planning processes.
Overall, GRCC is a fair institution to the supplier community.
2
What suggestions do you have for improvement? (specifically in areas that were scored lower than a 3).
3
Do you have suggestions that would make our purchasing process more supplier friendly?
4
Additional Comments?