UCL EAP Feedback Survey

1
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Which type of support did you receive? (Please tick as many as applicable)

2
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During your initial telephone contact with a Workplace Options Specialist, did you find that they were helpful and understanding?

3

If you utilised the counselling service, please rate the following.  There is opportunity to provide further details at question 9.

PoorFairGoodVery GoodExcellentN/A
Level of support received from counsellor
Effectiveness of the sessions
Overall quality of the counselling service
4

If you utilised the information service, please rate the following. There is opportunity to provide further details at question 9.

PoorFairGoodVery GoodExcellentN/A
Level of support received from the information specialist
Helpfulness of the information
Overall quality of the information service
5

By using our service do you feel that

YesNoN/A
You avoided taking time off work
Your ability to manage pressure/stress has improved
Your effectiveness at work has improved
Your overall well-being has improved
6
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Would you use the service again?

7
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Do you feel that our service is a positive benefit provided by UCL?

8
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Please rate your overall satisfaction with the service .

Very dissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
9

Please add any additional comments or contact us on the free number 0800 243 458 if you would like to discuss your experience of using our service.

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