UCL EAP Feedback SurveyUCL EAP Feedback Survey (1)

1

*

Which type of support did you receive? (Please tick as many as applicable)

Face-to-face counselling

Structured Telephone counselling

Computerised Cognitive Behavioural Therapy (CCBT)

Child/Elder/Disability care information/searches

The Information Service

2

*

During your initial telephone contact with a Workplace Options Specialist, did you find that they were helpful and understanding?

Yes

No

3

If you utilised the counselling service, please rate the following. There is opportunity to provide further details at question 9.

	Poor	Fair	Good	Very Good	Excellent	N/A
Level of support received from counsellor	* If you utilised the counselling service, please rate the following. There is opportunity to provide further details at question 9. Level of support received from counsellor Poor	Level of support received from counsellor Fair	Level of support received from counsellor Good	Level of support received from counsellor Very Good	Level of support received from counsellor Excellent	Level of support received from counsellor N/A
Effectiveness of the sessions	Effectiveness of the sessions Poor	Effectiveness of the sessions Fair	Effectiveness of the sessions Good	Effectiveness of the sessions Very Good	Effectiveness of the sessions Excellent	Effectiveness of the sessions N/A
Overall quality of the counselling service	Overall quality of the counselling service Poor	Overall quality of the counselling service Fair	Overall quality of the counselling service Good	Overall quality of the counselling service Very Good	Overall quality of the counselling service Excellent	Overall quality of the counselling service N/A

4

If you utilised the information service, please rate the following. There is opportunity to provide further details at question 9.

	Poor	Fair	Good	Very Good	Excellent	N/A
Level of support received from the information specialist	* If you utilised the information service, please rate the following. There is opportunity to provide further details at question 9. Level of support received from the information specialist Poor	Level of support received from the information specialist Fair	Level of support received from the information specialist Good	Level of support received from the information specialist Very Good	Level of support received from the information specialist Excellent	Level of support received from the information specialist N/A
Helpfulness of the information	Helpfulness of the information Poor	Helpfulness of the information Fair	Helpfulness of the information Good	Helpfulness of the information Very Good	Helpfulness of the information Excellent	Helpfulness of the information N/A
Overall quality of the information service	Overall quality of the information service Poor	Overall quality of the information service Fair	Overall quality of the information service Good	Overall quality of the information service Very Good	Overall quality of the information service Excellent	Overall quality of the information service N/A

5

By using our service do you feel that

	Yes	No	N/A
You avoided taking time off work	* By using our service do you feel that You avoided taking time off work Yes	You avoided taking time off work No	You avoided taking time off work N/A
Your ability to manage pressure/stress has improved	Your ability to manage pressure/stress has improved Yes	Your ability to manage pressure/stress has improved No	Your ability to manage pressure/stress has improved N/A
Your effectiveness at work has improved	Your effectiveness at work has improved Yes	Your effectiveness at work has improved No	Your effectiveness at work has improved N/A
Your overall well-being has improved	Your overall well-being has improved Yes	Your overall well-being has improved No	Your overall well-being has improved N/A

6

*

Would you use the service again?

Yes

No

7

*

Do you feel that our service is a positive benefit provided by UCL?

Yes

No

8

*

Please rate your overall satisfaction with the service .

Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
* Please rate your overall satisfaction with the service . Very dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied

9

Please add any additional comments or contact us on the free number 0800 243 458 if you would like to discuss your experience of using our service.