We Take Care of You Door to Door. Survey

We hope you had an excellent storage or moving experience with Door to Door. We're committed to making next time even better, but we need your help. Please complete this brief survey and let us know what you think. Thank you!

1. What Door to Door service did you use?

What Door to Door service did you use? Storage

Moving

Both

2.

Did the driver arrive within the delivery window?

Yes

No

3.

Was the driver professional and courteous?

Yes

No

4.

Did the driver review the use of the container and cover with you?

Yes

No

5.

How satisfied were you with your delivery experience?

Poor	2	3	4	Excellent
* How satisfied were you with your delivery experience? Poor	2	3	4	Excellent

6. Did our online quote help you in your decision to use Door to Door?

Did our online quote help you in your decision to use Door to Door? Yes

No

Somewhat

I did not receive an online quote

7. What life event created your need for moving and/or storage? (check all that apply)

What life event created your need for moving and/or storage? (check all that apply) Move to smaller house/apartment

New Job/Job Relocation, Job Loss

Moving in with someone

Marriage

Needed more room

Moving to/from school

Retirement

Someone moving in with you

Extended travel

Other, please specify

8. Who else did you consider using for your moving & storage? (check all that apply)

Who else did you consider using for your moving & storage? (check all that apply) U-Haul

Pack Rat

ABF - UPack

PODS

Full-service moving company

Self-storage facility

Smart Box

Other, please specify

9. How much did Door to Door help relieve some of the stress associated with this life event?

Not at all	Not very much	Neutral	A little	Very much
*How much did Door to Door help relieve some of the stress associated with this life event? Not at all	Not very much	Neutral	A little	Very much

10. Please rate these factors in terms of IMPORTANCE to your moving & storage decision:

	Not Important	2	Neutral	4	Very Important
Price	Please rate these factors in terms of IMPORTANCE to your moving & storage decision: Price* Not Important	Price 2	Price Neutral	Price 4	Price Very Important
Security	Security Not Important	Security 2	Security Neutral	Security 4	Security Very Important
Location of storage center	Location of storage center Not Important	Location of storage center 2	Location of storage center Neutral	Location of storage center 4	Location of storage center Very Important
Access to your belongings	Access to your belongings Not Important	Access to your belongings 2	Access to your belongings Neutral	Access to your belongings 4	Access to your belongings Very Important
Reputation of the company	Reputation of the company Not Important	Reputation of the company 2	Reputation of the company Neutral	Reputation of the company 4	Reputation of the company Very Important
Overall value	Overall value Not Important	Overall value 2	Overall value Neutral	Overall value 4	Overall value Very Important
Flexibility of pick up and delivery on your schedule	Flexibility of pick up and delivery on your schedule Not Important	Flexibility of pick up and delivery on your schedule 2	Flexibility of pick up and delivery on your schedule Neutral	Flexibility of pick up and delivery on your schedule 4	Flexibility of pick up and delivery on your schedule Very Important
Exceptional customer service	Exceptional customer service Not Important	Exceptional customer service 2	Exceptional customer service Neutral	Exceptional customer service 4	Exceptional customer service Very Important
Knowledge of sales staff	Knowledge of sales staff Not Important	Knowledge of sales staff 2	Knowledge of sales staff Neutral	Knowledge of sales staff 4	Knowledge of sales staff Very Important
Friendliness of sales staff	Friendliness of sales staff Not Important	Friendliness of sales staff 2	Friendliness of sales staff Neutral	Friendliness of sales staff 4	Friendliness of sales staff Very Important

11. Overall, how satisfied were you with your experience with Door to Door?

Not Satisfied at all	Not Satisfied	Neutral	Satisfied	Extremely Satisfied
*Overall, how satisfied were you with your experience with Door to Door? Not Satisfied at all	Not Satisfied	Neutral	Satisfied	Extremely Satisfied

12. Please rate YOUR SATISFACTION with Door to Door on these factors:

	Not satisfied at all	2	Neutral	4	Very Satisfied
Price	Please rate YOUR SATISFACTION with Door to Door on these factors: Price* Not satisfied at all	Price 2	Price Neutral	Price 4	Price Very Satisfied
Security	Security Not satisfied at all	Security 2	Security Neutral	Security 4	Security Very Satisfied
Location of storage center	Location of storage center Not satisfied at all	Location of storage center 2	Location of storage center Neutral	Location of storage center 4	Location of storage center Very Satisfied
Access to your belongings	Access to your belongings Not satisfied at all	Access to your belongings 2	Access to your belongings Neutral	Access to your belongings 4	Access to your belongings Very Satisfied
Reputation of the company	Reputation of the company Not satisfied at all	Reputation of the company 2	Reputation of the company Neutral	Reputation of the company 4	Reputation of the company Very Satisfied
Overall value	Overall value Not satisfied at all	Overall value 2	Overall value Neutral	Overall value 4	Overall value Very Satisfied
Flexibility of pick up and delivery on your schedule	Flexibility of pick up and delivery on your schedule Not satisfied at all	Flexibility of pick up and delivery on your schedule 2	Flexibility of pick up and delivery on your schedule Neutral	Flexibility of pick up and delivery on your schedule 4	Flexibility of pick up and delivery on your schedule Very Satisfied
Exceptional customer service	Exceptional customer service Not satisfied at all	Exceptional customer service 2	Exceptional customer service Neutral	Exceptional customer service 4	Exceptional customer service Very Satisfied
Knowledge of sales staff	Knowledge of sales staff Not satisfied at all	Knowledge of sales staff 2	Knowledge of sales staff Neutral	Knowledge of sales staff 4	Knowledge of sales staff Very Satisfied
Friendliness of sales staff	Friendliness of sales staff Not satisfied at all	Friendliness of sales staff 2	Friendliness of sales staff Neutral	Friendliness of sales staff 4	Friendliness of sales staff Very Satisfied