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Customer Support - eMail Signatures
1
. Did you speak to a Local Sales Rep before calling FSR?
Did you speak to a Local Sales Rep before calling FSR?
Yes
No
2
. How did you contact customer support? (multiple answers ok)
How did you contact customer support? (multiple answers ok)
Email
Fax
Telephone
Web chat
Please note the name of the Rep who helped you below if known:
3
. If you called by phone, how quickly did you get to someone who could help you?
If you called by phone, how quickly did you get to someone who could help you?
Immediately
Approximately 30 seconds
About 1 minute
More than 2 minutes
N/A
4
. If you contacted customer support by fax or email, how long did it take to get a response?
If you contacted customer support by fax or email, how long did it take to get a response?
Under 2 hours
2 - 6 hours
6 - 12 hours
1 business day
More than 1 business day
N/A
5
. What was your reason for contacting customer support?
What was your reason for contacting customer support?
Pricing/Availability
To place an order
To check the status of an order
Pre-Sales Question on a product
Post-Sale Technical Support
Issue with a previously placed order
Other, please specify
6
. Overall, rate your satisfaction level with your customer service representative.
Extremely Dissatisfied
Neutral
Extremely Satisfied
*
Overall, rate your satisfaction level with your customer service representative. Extremely Dissatisfied
Neutral
Extremely Satisfied
7
. Was the customer service representative:
Yes
No
N/A
Courteous
*
Was the customer service representative: Courteous Yes
Courteous No
Courteous N/A
Professional
Professional Yes
Professional No
Professional N/A
Knowledgeable
Knowledgeable Yes
Knowledgeable No
Knowledgeable N/A
Respectful
Respectful Yes
Respectful No
Respectful N/A
Patient
Patient Yes
Patient No
Patient N/A
Helpful
Helpful Yes
Helpful No
Helpful N/A
8
. Do you have any additional comment/suggestions about our customer service?
Do you have any additional comment/suggestions about our customer service?
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