Membership Survey - WBA WebsiteMembership Survey

1. In terms of how you receive your information on the banking industry, including news, legislative updates, information on programs and activities, how do you prefer to get your information? (Multiple answers are okay)

In terms of how you receive your information on the banking industry, including news, legislative updates, information on programs and activities, how do you prefer to get your information? (Multiple answers are okay) Written materials or correspondence (letters, brochures, magazines, etc.)

WBA website

Individual e-mail messages

BankWire (e-newsletter)

Social media outlets (Facebook, Twitter, etc.)

Other, please specify

2. How often do you visit the WBA website?

How often do you visit the WBA website? Daily

Several times per week

Once per week

Couple times per month

Several times a year

Only if there is a specific issue I am interested in

Never

3. Overall how satisfied are you with the WBA website?

Overall how satisfied are you with the WBA website? Very satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Very dissatisfied

Unable to rate

Please explain

4. Why do you typically visit the WBA webite? (Multiple answers are okay)

Why do you typically visit the WBA webite? (Multiple answers are okay) For current banking news

For current program updates

To register for an educational program

To access vendor services

To access member services

To suggest a speaker

For general information

Other, please specify

5. How easy is it to find the information you need on the WBA website?

How easy is it to find the information you need on the WBA website? Very easy to find

Easy to find

Neutral

Difficult to find

Very difficult to find

Unable to rate

6. Please rate the following attributes of the WBA website for their importance on a scale of 1-4. Consider relevance of information and ease of access. If no opinion, please indicate by marking N/A on the scale

	Not important	Somewhat important	Important	Very Important	N/A
Overall navigation	*Please rate the following attributes of the WBA website for their importance on a scale of 1-4. Consider relevance of information and ease of access. If no opinion, please indicate by marking N/A on the scale Overall navigation Not important	Overall navigation Somewhat important	Overall navigation Important	Overall navigation Very Important	Overall navigation N/A
Program registration	Program registration Not important	Program registration Somewhat important	Program registration Important	Program registration Very Important	Program registration N/A
Member profile pages	Member profile pages Not important	Member profile pages Somewhat important	Member profile pages Important	Member profile pages Very Important	Member profile pages N/A
Member resources (opportunities, events, managing accounts, access to benefits, etc.)	Member resources (opportunities, events, managing accounts, access to benefits, etc.) Not important	Member resources (opportunities, events, managing accounts, access to benefits, etc.) Somewhat important	Member resources (opportunities, events, managing accounts, access to benefits, etc.) Important	Member resources (opportunities, events, managing accounts, access to benefits, etc.) Very Important	Member resources (opportunities, events, managing accounts, access to benefits, etc.) N/A
Educational programs (calendar, program/course descriptions, etc.)	Educational programs (calendar, program/course descriptions, etc.) Not important	Educational programs (calendar, program/course descriptions, etc.) Somewhat important	Educational programs (calendar, program/course descriptions, etc.) Important	Educational programs (calendar, program/course descriptions, etc.) Very Important	Educational programs (calendar, program/course descriptions, etc.) N/A
Advocacy (events, legislative information, resources, etc.)	Advocacy (events, legislative information, resources, etc.) Not important	Advocacy (events, legislative information, resources, etc.) Somewhat important	Advocacy (events, legislative information, resources, etc.) Important	Advocacy (events, legislative information, resources, etc.) Very Important	Advocacy (events, legislative information, resources, etc.) N/A
Products and services (PROS vendors, special members, transcripts, fraud information, etc.)	Products and services (PROS vendors, special members, transcripts, fraud information, etc.) Not important	Products and services (PROS vendors, special members, transcripts, fraud information, etc.) Somewhat important	Products and services (PROS vendors, special members, transcripts, fraud information, etc.) Important	Products and services (PROS vendors, special members, transcripts, fraud information, etc.) Very Important	Products and services (PROS vendors, special members, transcripts, fraud information, etc.) N/A
Communications (submit content, speakers, contact WBA, subscribe to publications, etc.)	Communications (submit content, speakers, contact WBA, subscribe to publications, etc.) Not important	Communications (submit content, speakers, contact WBA, subscribe to publications, etc.) Somewhat important	Communications (submit content, speakers, contact WBA, subscribe to publications, etc.) Important	Communications (submit content, speakers, contact WBA, subscribe to publications, etc.) Very Important	Communications (submit content, speakers, contact WBA, subscribe to publications, etc.) N/A

7. Are there additional features or online services you would like to see included on the WBA website?

Are there additional features or online services you would like to see included on the WBA website? No

Yes

Please explain if you answered 'yes' to this question.

8. How likely are you to recommend the WBA website (to peers, colleages, employees)?

How likely are you to recommend the WBA website (to peers, colleages, employees)? Very likely

Likely

Neutral

Not likely

Unable to rate

9. Please share any other suggestions or feedback regarding the WBA website.

Please share any other suggestions or feedback regarding the WBA website.