MBTA Countdown SurveyNew Survey

1. On a scale of 1 - 5 what is your overall level of satisfaction with the MBTA?

Very Dissatisfied				Very Satisfied
*On a scale of 1 - 5 what is your overall level of satisfaction with the MBTA? Very Dissatisfied				Very Satisfied

Think about your last trip at South Station, Downtown Crossing, or Park Street where you boarded the Red line...

2. At which station did you board the Red Line?

At which station did you board the Red Line? South Station

Downtown Crossing

Park Street

3. What time did this trip begin?

What time did this trip begin? Before 6:30am

Between 6:30am and 9:30am

Between 9:30am and 3:30pm

Between 3:30pm and 6:30pm

After 6:30pm

4. How time sensitive was this trip?

How time sensitive was this trip? I could not be late

I could be a few minutes late

I had flexibility

5. On a scale of 1 - 5, how did you feel about your wait on this trip?

Aggravated				Relaxed
*On a scale of 1 - 5, how did you feel about your wait on this trip? Aggravated				Relaxed

6. To which station were you headed on this trip?

To which station were you headed on this trip? Alewife

Broadway, Andrew, or JFK/UMass

Ashmont

Braintree

7. How long did you wait for the Red Line at South Station on this trip?

How long did you wait for the Red Line at South Station on this trip?

8. How long do you usually wait for the Red Line at South Station on this trip?

How long do you usually wait for the Red Line at South Station on this trip?

9. How often do you make this trip?

How often do you make this trip? Every day or almost every day

Multiple times per week

Once per week

Once or twice per month

Rarely

I'm only visiting Boston

10. How often do you ride the MBTA?

How often do you ride the MBTA? Every day or almost every day

Multiple times per week

Once per week

Once or twice per month

Rarely

I'm only visiting Boston

11. Did you check real-time subway information before or during this trip? Check all that apply.

Did you check real-time subway information before or during this trip? Check all that apply. Yes, on a smartphone or tablet app

Yes, on a smartphone or tablet through mobile Web

Yes, on a cell phone through sms/text messaging

Yes, on a desktop or laptop computer

No, I did not check real-time information before or during this trip

12. Did you see one of our new countdown clocks? (Countdown clocks display the time until the next train)

Did you see one of our new countdown clocks? (Countdown clocks display the time until the next train) Yes

No