2012 Patron Satisfaction Survey2012 Patron Satisfaction Survey

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2012 Patron Satisfaction Survey

1. How often do you visit the Library?

How often do you visit the Library? weekly

every 2 weeks

monthly

less often

2. What are your main reasons for using the Library?

What are your main reasons for using the Library? borrow books

attend children's programs

get information/research

use the computers

borrow books on CD

borrow DVDs/videos

get income tax forms/help

attend Library programs

use the copier

send a fax

read magazines and/or newspapers

find a quiet place to work

use the WiFi

get something notarized

attend a group meeting

3. How would you evaluate the Library's services in the following areas?

	Poor	Adequate	Good	Very Good	Excellent
Availability of reading materials I want	*How would you evaluate the Library's services in the following areas? Availability of reading materials I want Poor	Availability of reading materials I want Adequate	Availability of reading materials I want Good	Availability of reading materials I want Very Good	Availability of reading materials I want Excellent
Ease of finding materials	Ease of finding materials Poor	Ease of finding materials Adequate	Ease of finding materials Good	Ease of finding materials Very Good	Ease of finding materials Excellent
Public Computers	Public Computers Poor	Public Computers Adequate	Public Computers Good	Public Computers Very Good	Public Computers Excellent
Book Collection	Book Collection Poor	Book Collection Adequate	Book Collection Good	Book Collection Very Good	Book Collection Excellent
Children's Programs	Children's Programs Poor	Children's Programs Adequate	Children's Programs Good	Children's Programs Very Good	Children's Programs Excellent
DVD collection	DVD collection Poor	DVD collection Adequate	DVD collection Good	DVD collection Very Good	DVD collection Excellent
Adult Programs	Adult Programs Poor	Adult Programs Adequate	Adult Programs Good	Adult Programs Very Good	Adult Programs Excellent
Seating Areas	Seating Areas Poor	Seating Areas Adequate	Seating Areas Good	Seating Areas Very Good	Seating Areas Excellent

4. What do you think of the staff?

What do you think of the staff? helpful

pleasant

took too long to help

knowledgeable

too busy to help or not available

discourteous & uncooperative

did not ask for help

5. Are you aware of the following services available at the Library?

Are you aware of the following services available at the Library? Notary Public

fax

copier/colored copies

tax help

interlibrary loan

voter registration

free WiFi

online renewal

eBooks

online book request

meeting room

book sales

public computers/printers

tutor rooms

6. Would you be interested in self check-out?

Would you be interested in self check-out? yes

7. Gender (optional)

Gender (optional) male

female

8. Age group (optional)

Age group (optional) 12-17

18-29

30-39

40-49

50-59

60 or over

9. Comments or suggestions. Anything you would like to see added to the Library or general comments. Thank you for participating.

Comments or suggestions. Anything you would like to see added to the Library or general comments. Thank you for participating.

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