Simon.com Website Satisfaction Survey
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1
. How likely is it that you would recommend this website to a friend or colleague? (where 1=not at all likely & 10=extremely likely)
Not At All Likely
Neutral
Extremely Likely
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How likely is it that you would recommend this website to a friend or colleague? (where 1=not at all likely & 10=extremely likely) Not At All Likely
Neutral
Extremely Likely
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2
. How did you get to the simon.com website today?
How did you get to the simon.com website today?
From a link from another site
Typed in the URL / used a bookmark
From a search engine (ex. Google)
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3
. Which of the following sections or tabs of the simon.com website did you visit today? (select all that apply)
Which of the following sections or tabs of the simon.com website did you visit today? (select all that apply)
Investors
Businesses
Job Seekers
Shoppers
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4
. Why did you visit the simon.com website today? (select all that apply)
Why did you visit the simon.com website today? (select all that apply)
Looking for information about
Tourism / Travel
Wanting to
Purchase A Giftcard
Looking for a
Mall Near Me
Looking for an
Indoor Map
of a mall
Looking for
Mall Hours
Looking for local
Mall Events
Wanting to
Check A Giftcard Balance
Looking for information about
Leasing Space
in a mall
Looking for
Information About Giftcards
Looking for
Style News & Trends
Looking for
Deals At A Retailer
in a mall near me
Looked for information about
Jobs / Careers
Looking for information about
Investors
Looking for information on what
Stores
are in a mall
Looking for a
Mall Address and/or Driving Directions
Looking for information about
Advertising
within a mall
Other, please specify
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5
. Did you find what you needed on the simon.com website today?
Did you find what you needed on the simon.com website today?
Yes
No
Unsure
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6
. Please rate your experience on the simon.com website today for each of the following categories. (where 1 = very poor & 5 = excellent)
Very Poor
Poor
Average
Good
Excellent
N/A
Amount Of Relevant Content
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Please rate your experience on the simon.com website today for each of the following categories. (where 1 = very poor & 5 = excellent) Amount Of Relevant Content Very Poor
Amount Of Relevant Content Poor
Amount Of Relevant Content Average
Amount Of Relevant Content Good
Amount Of Relevant Content Excellent
Amount Of Relevant Content N/A
Quality Of Content
Quality Of Content Very Poor
Quality Of Content Poor
Quality Of Content Average
Quality Of Content Good
Quality Of Content Excellent
Quality Of Content N/A
Ease Of Navigation / Use
Ease Of Navigation / Use Very Poor
Ease Of Navigation / Use Poor
Ease Of Navigation / Use Average
Ease Of Navigation / Use Good
Ease Of Navigation / Use Excellent
Ease Of Navigation / Use N/A
Overall Look And Feel
Overall Look And Feel Very Poor
Overall Look And Feel Poor
Overall Look And Feel Average
Overall Look And Feel Good
Overall Look And Feel Excellent
Overall Look And Feel N/A
Relevance Of Labels And Descriptions
Relevance Of Labels And Descriptions Very Poor
Relevance Of Labels And Descriptions Poor
Relevance Of Labels And Descriptions Average
Relevance Of Labels And Descriptions Good
Relevance Of Labels And Descriptions Excellent
Relevance Of Labels And Descriptions N/A
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7
. Based on your experience today on this website, how likely are you to
return to the
simon.com website
? (where 1=very unlikely & 5=very likely)
Very Unlikely
Unlikely
Unsure
Likely
Very Likely
*
Based on your experience today on this website, how likely are you to
return to the
simon.com website
? (where 1=very unlikely & 5=very likely) Very Unlikely
Unlikely
Unsure
Likely
Very Likely
*
8
. Based on your experience today on the simon.com website, how likely are you to
visit a Simon Mall in person within the
next month
? (1=very unlikely & 5=very likely)
Very Unlikely
Unlikely
Unsure
Likely
Very Likely
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Based on your experience today on the simon.com website, how likely are you to
visit a Simon Mall in person within the
next month
? (1=very unlikely & 5=very likely) Very Unlikely
Unlikely
Unsure
Likely
Very Likely
9
. Is there anything we could do to improve the simon.com website's overall experience?
Is there anything we could do to improve the simon.com website's overall experience?
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