The Leadership category asks how senior leaders’ personal actions guide and sustain your organization. It also asks about your organization’s governance system; how your organization fulfills its legal, ethical, and societal responsibilities; and how it supports its key communities.
Note: Senior leaders refers to the CEO (or most senior executive) and his or her direct reports.
Scoring: Please use this guide for scoring the following questions.
Process Categories (Categories 1-6) A. No approach No processes at all. Anecdotal information only.
B. Some approaches implemented Processes are beginning to be deployed. Beginning to move from reacting to problems to a general improvement orientation.
C. Many approaches are implemented Processes are well-deployed in some areas. Evaluation and improvement processes are in place to improve efficiency and effectiveness.
D. Approaches are effective Processes are well-deployed in most areas of the organization. Fact-based evaluation and improvement processes are in place, and innovation is in place. Some evidence of improvement is in place.
E. Approaches are “role model” Approaches are fully deployed. Fact-based evaluation and improvement processes are key management tools, and innovation is in place. Evidence of improvement is in place.