Exit this survey Customer Success Survey - Opportunities for Improvement Dear Valued Customer;We are in the process of benchmarking whether we are meeting or exceeding your expectations. Your success is very important to Gerrie and in order to analyze where we are and how we can improve, we need to measure whether we are helping to make you successful.We would sincerely appreciate if you would take a few thoughtful moments to fill in the attached survey.If you wish to add any comments, please feel free to do so.With thanks from the team at Gerrie. Question Title * 1. Please choose one of the following: Based on past year experience Based on recent experience Question Title * 2. Which Gerrie location is your response based on? Head Office Alliston Automation Group Bolton Brampton Brantford Burlington Cambridge Central Distribution Centre Concord Georgetown Guelph Hamilton Hamilton Mountain Kitchener London London Hyde Park Milton Mississauga Oakville Simcoe St. Catharines St. Thomas Welland Woodstock Gerrie Lighting Studio Question Title * 3. GENERAL SERVICE Poor Fair Good Very Good Excellent Employees are friendly and courteous Employees are friendly and courteous Poor Employees are friendly and courteous Fair Employees are friendly and courteous Good Employees are friendly and courteous Very Good Employees are friendly and courteous Excellent Employees are helpful and professional Employees are helpful and professional Poor Employees are helpful and professional Fair Employees are helpful and professional Good Employees are helpful and professional Very Good Employees are helpful and professional Excellent Attitude of staff Attitude of staff Poor Attitude of staff Fair Attitude of staff Good Attitude of staff Very Good Attitude of staff Excellent Easy to do business with Easy to do business with Poor Easy to do business with Fair Easy to do business with Good Easy to do business with Very Good Easy to do business with Excellent Question Title * 4. COUNTER SERVICE Poor Fair Good Very Good Excellent Service is quick Service is quick Poor Service is quick Fair Service is quick Good Service is quick Very Good Service is quick Excellent Correct product available Correct product available Poor Correct product available Fair Correct product available Good Correct product available Very Good Correct product available Excellent Correct quantity of product available Correct quantity of product available Poor Correct quantity of product available Fair Correct quantity of product available Good Correct quantity of product available Very Good Correct quantity of product available Excellent Question Title * 5. ORDER DESK Poor Fair Good Very Good Excellent Quick response to your call Quick response to your call Poor Quick response to your call Fair Quick response to your call Good Quick response to your call Very Good Quick response to your call Excellent All questions answered All questions answered Poor All questions answered Fair All questions answered Good All questions answered Very Good All questions answered Excellent Quality of technical support Quality of technical support Poor Quality of technical support Fair Quality of technical support Good Quality of technical support Very Good Quality of technical support Excellent Demonstrates an appropriate sense of urgency Demonstrates an appropriate sense of urgency Poor Demonstrates an appropriate sense of urgency Fair Demonstrates an appropriate sense of urgency Good Demonstrates an appropriate sense of urgency Very Good Demonstrates an appropriate sense of urgency Excellent Follow-up is thorough and timely Follow-up is thorough and timely Poor Follow-up is thorough and timely Fair Follow-up is thorough and timely Good Follow-up is thorough and timely Very Good Follow-up is thorough and timely Excellent Demonstrates flexibility in solving problems and meeting your needs Demonstrates flexibility in solving problems and meeting your needs Poor Demonstrates flexibility in solving problems and meeting your needs Fair Demonstrates flexibility in solving problems and meeting your needs Good Demonstrates flexibility in solving problems and meeting your needs Very Good Demonstrates flexibility in solving problems and meeting your needs Excellent Question Title * 6. DELIVERY Poor Fair Good Very Good Excellent Error-free shipments Error-free shipments Poor Error-free shipments Fair Error-free shipments Good Error-free shipments Very Good Error-free shipments Excellent On time delivery On time delivery Poor On time delivery Fair On time delivery Good On time delivery Very Good On time delivery Excellent Question Title * 7. Overall satisfaction with Gerrie personnel Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Question Title * 8. Overall satisfaction with Gerrie Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Question Title * 9. If you would like to tell us about a particular employee or situation, please write your comments below. We appreciate you taking the time in assisting us to improve our business to help you be more successful. Question Title * 10. If you wish a return phone call to address any issues, please enter your phone number here. Question Title * 11. Company Name Completed By Your Title Department Done
