Today's Date:

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* 1. Today's Date:

Time of Call (indicate time and AM or PM)

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* 2. Time of Call (indicate time and AM or PM)

The nature of your call today was:

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* 3. The nature of your call today was:

Are you a:

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* 4. Are you a:

Was this the first time you contacted us?

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* 5. Was this the first time you contacted us?

After the automated greeting, how long before someone answered your call?

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* 6. After the automated greeting, how long before someone answered your call?

I was able to get my question answered with the first call.

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* 7. I was able to get my question answered with the first call.

If no, how many calls did it take to answer your question(s)?

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* 8. If no, how many calls did it take to answer your question(s)?

Was your call transferred to another staff member for assistance?

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* 9. Was your call transferred to another staff member for assistance?

If yes, was that person able to answer your question?

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* 10. If yes, was that person able to answer your question?

If not, why not?

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* 11. If not, why not?

Tell us about your experience with the Transportation Call Center.

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* 12. Tell us about your experience with the Transportation Call Center.

  Strongly Agree 4 3 2 Strongly Disagree Not Applicable
Staff was professional and courteous.
Staff was knowledgeable and helpful.
Staff was able to answer my question.
I was satisfied with how my call was handled.
Did you try to find the answer on our website before calling?

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* 13. Did you try to find the answer on our website before calling?

If yes, were you able to find the answer(s) on the OCPS website?

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* 14. If yes, were you able to find the answer(s) on the OCPS website?

The website was easy to navigate to find the desired information.

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* 15. The website was easy to navigate to find the desired information.

Comments

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* 16. Comments

T