Exit this survey DHHS Public Website - Customer Satisfaction Survey(http://www.dhhs.ne.gov) Question Title * 1. I am a: (Select all that apply) Health care provider Recipient of state services Student State license holder or applicant Member of the media Member of the general public Other, please specify Question Title * 2. How frequently do you visit DHHS.NE.gov? Daily or almost every day Once or several times a week Once or several times a month Less than once a month Question Title * 3. Please rate the accuracy of information on this site. Poor 2 3 4 5 6 7 Excellent Don't Know Poor 2 3 4 5 6 7 Excellent Don't Know Question Title * 4. Please rate the freshness of content on this site. Poor 2 3 4 5 6 7 Excellent Don't Know Poor 2 3 4 5 6 7 Excellent Don't Know Question Title * 5. Please rate the usefulness of the features provided on this site. Poor 2 3 4 5 6 7 Excellent Don't Know Poor 2 3 4 5 6 7 Excellent Don't Know Question Title * 6. Please rate the number of clicks to get where you want on this site. Poor 2 3 4 5 6 7 Excellent Don't Know Poor 2 3 4 5 6 7 Excellent Don't Know Question Title * 7. Please rate the variety of features on this site. Poor 2 3 4 5 6 7 Excellent Don't Know Poor 2 3 4 5 6 7 Excellent Don't Know Question Title * 8. Please rate the consistency of speed from page to page on this site. Poor 2 3 4 5 6 7 Excellent Don't Know Poor 2 3 4 5 6 7 Excellent Don't Know Question Title * 9. Please rate the ability to load pages without getting error messages on this site. Poor 2 3 4 5 6 7 Excellent Don't Know Poor 2 3 4 5 6 7 Excellent Don't Know Question Title * 10. What is your overall satisfaction with this site? Very Dissatisfied 2 3 4 5 6 7 Very Satisfied Very Dissatisfied 2 3 4 5 6 7 Very Satisfied Question Title * 11. How well does this site meet your expectations? Falls Short 2 3 4 5 6 7 Exceeds Expectations Falls Short 2 3 4 5 6 7 Exceeds Expectations Question Title * 12. How does this site compare to your idea of an ideal website? Not Very Close 2 3 4 5 6 7 Very Close Not Very Close 2 3 4 5 6 7 Very Close Question Title * 13. How likely are you to return to this site? Very Unlikely 2 3 4 5 6 7 Very Likely Very Unlikely 2 3 4 5 6 7 Very Likely Question Title * 14. How likely are you to recommend this site to someone else? Very Unlikely 2 3 4 5 6 7 Very Likely Very Unlikely 2 3 4 5 6 7 Very Likely Question Title * 15. What are you primarily looking for when you go to DHHS.NE.gov? Question Title * 16. Does the DHHS.NE.gov site give you enough direction to find the information you are looking for? Yes No Additional Comment Question Title * 17. Which of the following DHHS social media channels have you visited? Facebook Twitter YouTube Question Title * 18. Please rate how well this website provides tools that facilitate interactive discussions with the public. Poor 2 3 4 5 6 7 Excellent Don't Know Poor 2 3 4 5 6 7 Excellent Don't Know Question Title * 19. How do you look for information on the DHHS.NE.gov site? (Please select all that apply.) Search Feature Top Navigation Tabs Left Navigation Bar A-Z List Bookmark Not Sure Question Title * 20. How would you describe your experience while looking for information on the DHHS.NE.gov site? (Please select all that apply.) I had no difficulty looking for information on this site. The site was organized in a logical way. Links often did not take me where I expected. Had difficulty finding relevant information. Links/labels are difficult to understand. Too many links/navigational options to choose from. Had technical difficulties (error messages, broken links, etc.). Could not navigate back to previous information. I had a difficulty not listed above. Other, please specify Question Title * 21. Please suggest any electronic applications that would assist you in doing business with DHHS? Done
