Exit this survey DHHS Public Website - Customer Satisfaction Survey(http://www.dhhs.ne.gov) * 1. I am a: (Select all that apply) Health care provider Recipient of state services Student State license holder or applicant Member of the media Member of the general public Other, please specify * 2. How frequently do you visit DHHS.NE.gov? Daily or almost every day Once or several times a week Once or several times a month Less than once a month * 3. Please rate the accuracy of information on this site. Poor 2 3 4 5 6 7 Excellent Don't Know Poor 2 3 4 5 6 7 Excellent Don't Know * 4. Please rate the freshness of content on this site. Poor 2 3 4 5 6 7 Excellent Don't Know Poor 2 3 4 5 6 7 Excellent Don't Know * 5. Please rate the usefulness of the features provided on this site. Poor 2 3 4 5 6 7 Excellent Don't Know Poor 2 3 4 5 6 7 Excellent Don't Know * 6. Please rate the number of clicks to get where you want on this site. Poor 2 3 4 5 6 7 Excellent Don't Know Poor 2 3 4 5 6 7 Excellent Don't Know * 7. Please rate the variety of features on this site. Poor 2 3 4 5 6 7 Excellent Don't Know Poor 2 3 4 5 6 7 Excellent Don't Know * 8. Please rate the consistency of speed from page to page on this site. Poor 2 3 4 5 6 7 Excellent Don't Know Poor 2 3 4 5 6 7 Excellent Don't Know * 9. Please rate the ability to load pages without getting error messages on this site. Poor 2 3 4 5 6 7 Excellent Don't Know Poor 2 3 4 5 6 7 Excellent Don't Know * 10. What is your overall satisfaction with this site? Very Dissatisfied 2 3 4 5 6 7 Very Satisfied Very Dissatisfied 2 3 4 5 6 7 Very Satisfied * 11. How well does this site meet your expectations? Falls Short 2 3 4 5 6 7 Exceeds Expectations Falls Short 2 3 4 5 6 7 Exceeds Expectations * 12. How does this site compare to your idea of an ideal website? Not Very Close 2 3 4 5 6 7 Very Close Not Very Close 2 3 4 5 6 7 Very Close * 13. How likely are you to return to this site? Very Unlikely 2 3 4 5 6 7 Very Likely Very Unlikely 2 3 4 5 6 7 Very Likely * 14. How likely are you to recommend this site to someone else? Very Unlikely 2 3 4 5 6 7 Very Likely Very Unlikely 2 3 4 5 6 7 Very Likely * 15. What are you primarily looking for when you go to DHHS.NE.gov? * 16. Does the DHHS.NE.gov site give you enough direction to find the information you are looking for? Yes No Additional Comment * 17. Which of the following DHHS social media channels have you visited? Facebook Twitter YouTube * 18. Please rate how well this website provides tools that facilitate interactive discussions with the public. Poor 2 3 4 5 6 7 Excellent Don't Know Poor 2 3 4 5 6 7 Excellent Don't Know * 19. How do you look for information on the DHHS.NE.gov site? (Please select all that apply.) Search Feature Top Navigation Tabs Left Navigation Bar A-Z List Bookmark Not Sure * 20. How would you describe your experience while looking for information on the DHHS.NE.gov site? (Please select all that apply.) I had no difficulty looking for information on this site. The site was organized in a logical way. Links often did not take me where I expected. Had difficulty finding relevant information. Links/labels are difficult to understand. Too many links/navigational options to choose from. Had technical difficulties (error messages, broken links, etc.). Could not navigate back to previous information. I had a difficulty not listed above. Other, please specify * 21. Please suggest any electronic applications that would assist you in doing business with DHHS? Done
