* 1. Which of our facilities do you utilize for your fitness needs? Please mark all that apply.

* 2. Since becoming a member of the SOMC LIFE Center, have you used a physician at SOMC or a clinical service for the first time?

* 3. Are you satisfied with the friendliness of our staff?

* 4. The staff is knowledgeable of the facility and took time to show me equipment and explain LIFE Center services on my first visit.

* 5. I easily get assistance from LIFE Center members.

* 6. Do you participate in group fitness classes?

* 7. If you answered yes above, are the group fitness classes meeting your expectations?

* 8. Do you use the LIFE Center pool?

* 9. Do you feel the hours of operation are sufficient?

* 10. Are you satisfied with the cleanliness of the facility? (Locker rooms, exercise equipment, aquatics area, group fitness studio, gymnasium)

* 11. Are your questions and requests answered promptly?

* 12. Do you receive enough communication regarding LIFE Center services and programs?

* 13. How would you rate your overall LIFE Center experience?

* 14. Would you recommend the SOMC LIFE Center to others?

* 15. Please list any member of our LIFE Center team who provided you with exceptional service:

* 16. What programs or services would you like offered at the SOMC LIFE Center?

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