Tech Support Survey Please note that all questions are optional and all responses are anonymous. Question Title * 1. Are you an employee of: Public school district Nonpublic school MCIU Other Question Title * 2. What method did you use to contact us? Helpdesk ticket Helpdesk phone call Emailed helpdesk@mciu.org Stopped by in person Other (please specify) Question Title * 3. Which Technology Staff member assisted you? Question Title * 4. Did you receive an initial contact in a timely manner? Yes No Comments: Question Title * 5. Was your question/issue resolved in a single visit (physical or virtual)? Yes No If no, please explain: Question Title * 6. Rate your experience with the primary technical support person(s) who assisted you with this question/issue (if you choose anything less than very or extremely satisfied, please explain in the comments box): Very satisfied Satisfied Somewhat satisfied Dissatisfied Responsiveness Responsiveness Very satisfied Responsiveness Satisfied Responsiveness Somewhat satisfied Responsiveness Dissatisfied Resolution time Resolution time Very satisfied Resolution time Satisfied Resolution time Somewhat satisfied Resolution time Dissatisfied Technical knowledge Technical knowledge Very satisfied Technical knowledge Satisfied Technical knowledge Somewhat satisfied Technical knowledge Dissatisfied Work quality Work quality Very satisfied Work quality Satisfied Work quality Somewhat satisfied Work quality Dissatisfied Communication Communication Very satisfied Communication Satisfied Communication Somewhat satisfied Communication Dissatisfied Positive attitude Positive attitude Very satisfied Positive attitude Satisfied Positive attitude Somewhat satisfied Positive attitude Dissatisfied Judgement Judgement Very satisfied Judgement Satisfied Judgement Somewhat satisfied Judgement Dissatisfied Professional appearance Professional appearance Very satisfied Professional appearance Satisfied Professional appearance Somewhat satisfied Professional appearance Dissatisfied Overall customer service Overall customer service Very satisfied Overall customer service Satisfied Overall customer service Somewhat satisfied Overall customer service Dissatisfied If you answered anything less than 'Satisfied', please explain: Question Title * 7. Did the technical support person explain the problem and/or resolution to you? Yes No Comments: Question Title * 8. If you were not present when the technical support person worked on your device, did they leave a note? Yes No N/A Comments: Question Title * 9. Overall, how satisfied are you with the technical support you receive from the Office of Technology (if you choose anything less than very or extremely satisfied, please explain in the comments box)? Very satisfied Satisfied Somewhat satisfied Dissatisfied Very satisfied Satisfied Somewhat satisfied Dissatisfied If you answered anything less than 'Satisfied', please explain: Question Title * 10. How likely is it that you will contact us again in the future when you need assistance? Very likely Likely Somewhat unlikely Very unlikely Very likely Likely Somewhat unlikely Very unlikely If you answered anything less than 'Very likely', please explain: Question Title * 11. How likely would you be to recommend our services to your friends or colleagues? Very likely Likely Somewhat unlikely Very unlikely Very likely Likely Somewhat unlikely Very unlikely If you answered anything less than 'Very likely', please explain: Question Title * 12. Please provide any additional feedback on our staff and service you would like to share. If you would like to speak with someone about your experience, please contact Gail Kennedy at 610-755-9352. Done