Which shop did you visit?

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* 1. Which shop did you visit?

What is your overall satisfaction with your service experience at Riverside Transport?

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* 2.

What is your overall satisfaction with your service experience at Riverside Transport?

Did you schedule an appointment for your service visit? 

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* 3.

Did you schedule an appointment for your service visit? 

What was the reason(s) for this visit? Select all that apply.

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* 4.

What was the reason(s) for this visit? Select all that apply.

Please rate your satisfaction with the following: 

Ability to schedule a prompt appointment

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* 5.

Ability to schedule a prompt appointment

Prompt diagnostic and write up time

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* 6.

Prompt diagnostic and write up time

Received updates on repair or service status

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* 7.

Received updates on repair or service status

Prompt completion of repairs and service

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* 8.

Prompt completion of repairs and service

The mechanics appeared to be productive

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* 9.

The mechanics appeared to be productive

The courtesy and respect of the shop staff

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* 10.

The courtesy and respect of the shop staff

Answered all my questions 

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* 11.

Answered all my questions 

The competency of and professionalism of the shop staff

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* 12.

The competency of and professionalism of the shop staff

The total repair and/or service time

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* 13.

The total repair and/or service time

Ability to resolve the problems the first time

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* 14.

Ability to resolve the problems the first time

The shop met my service expectations

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* 15.

The shop met my service expectations

Parts availability (If parts were not required, please select No Opinion/Does Not Apply) 

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* 16.

Parts availability (If parts were not required, please select No Opinion/Does Not Apply) 

If a part had to be ordered during this service experience, approximately how long did it take for the part to arrive? (Record "0"' if it was available, "0.5"' for half day of wait time  1 for a day, etc.)

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* 17.
If a part had to be ordered during this service experience, approximately how long did it take for the part to arrive? (Record "0"' if it was available, "0.5"' for half day of wait time  1 for a day, etc.)

If there was a delay in repairs, were you offered a substitute truck.

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* 18. If there was a delay in repairs, were you offered a substitute truck.

Did your service provider give you a copy of the service/repairs done?

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* 19. Did your service provider give you a copy of the service/repairs done?

Which of the following best describes your job responsibilities?

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* 20. Which of the following best describes your job responsibilities?

If you have any other comments regarding your service, please enter them below.

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* 21. If you have any other comments regarding your service, please enter them below.

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* 22.

Email:

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* 23. Email:

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